If you have any accessibility requirements, please contact us before booking. One of our experienced reservations staff will be more than happy to assist with your enquiry.
We are committed to making everyone’s tour with us as enjoyable as possible no matter what their individual needs are. Nevertheless, there are certain limitations that may arise due to the local and rural nature of Scotland. The following is intended to provide useful information for anyone travelling with us.
Wheelchair Users and People with Limited Mobility
Most visitor attractions in Scotland have good accessibility. However there are some (such as castles or historic buildings) which may not be suitable for those with limited mobility or for those using a wheelchair.
On tour we have limited storage space and also a weight restriction on our buses and are therefore unfortunately unable to carry full weight heavy wheelchairs. We may however be able to carry more flexible, lightweight, folding wheelchairs. Please contact us before booking.
Our buses generally pick up and drop off customers at our overnight accommodation properties although there may be a short walk to meet the buses at some locations.
Our guides are unable to assist with wheelchairs or offer physical assistance when embarking or disembarking from the bus. Passengers should be able to board and disembark the coach themselves using the access stairs or with the assistance of a travelling companion.
Accommodation
The accommodation establishments are of 3-star standard or equivalent and are located in a mixture of small towns and rural villages; some of which may have sloping streets and uneven paths. The properties are generally less than one mile away from the village/town centre and all the locations have taxis available on request from the accommodation reception.
Ground floor accommodation is limited and subject to availability. With only a very few exceptions, all B&B and hotel bedrooms have en-suite bathrooms. Level-entry showers, ground floor bedrooms and adapted toilets are limited, only available on request and cannot be guaranteed. There may be several steps before accessing the reception area from the front entrance and guests should be able to walk up steps in order to access rooms. Highland hotels do not have lifts/elevators. For our hotel options, the rooms tend to be on the first floor and access may involve climbing a flight of stairs.
Please contact accommodation staff for advice about evacuation procedures should you need assistance.
Dietary Requirements
Guest houses and B&Bs only provide breakfast whereas hotels have dinner and breakfast options available. There will always be vegetarian options available but in more rural locations, gluten free and dairy free options may be limited. It is not possible for guests to prepare their own food in guest houses, B&Bs or hotels.