If you have any accessibility requirements, please contact us before booking. One of our experienced reservations staff will be more than happy to assist with your enquiry.
We are committed to making everyone’s tour with us as enjoyable as possible no matter what their individual needs are. Nevertheless, there are certain limitations that may arise due to the local and rural nature of Scotland. The following is intended to provide useful information for anyone travelling with us.
Wheelchair Users and People with Limited Mobility
Most visitor attractions in Scotland have good accessibility. However there are some (such as castles or historic buildings) which may not be suitable for those with limited mobility or for those using a wheelchair.
On tour we have limited storage space and also a weight restriction on our buses and are therefore unfortunately unable to carry full weight heavy wheelchairs. We may however be able to carry more flexible, lightweight, folding wheelchairs. Please contact us before booking.
Our buses generally pick up and drop off customers at our overnight accommodation properties although there may be a short walk to meet the buses at some locations.
Embarking and Disembarking the Coach
Our tours run on a sightseeing schedule with regular stops throughout the day. At each stop, everyone will need to step off the coach, as our driver guides take their legally required rest breaks and the coach has to be locked.
Our guides are unable to assist with wheelchairs or offer physical assistance when embarking or disembarking from the bus. Passengers should be able to board and disembark the coach themselves using the access stairs or with the assistance of a travelling companion.
Tour Story Transcripts
We want everyone to enjoy the stories and history shared on our tours. If you would like a transcript of the key stories told by our guides, you can request one by contacting us before your trip. We'll be happy to provide a written version.
Accommodation
The accommodation establishments are of 3-star standard or equivalent and are located in a mixture of small towns and rural villages; some of which may have sloping streets and uneven paths. The properties are generally less than one mile away from the village/town centre and all the locations have taxis available on request from the accommodation reception.
Ground floor accommodation is limited and subject to availability. With only a very few exceptions, all B&B and hotel bedrooms have en-suite bathrooms. Level-entry showers, ground floor bedrooms and adapted toilets are limited, only available on request and cannot be guaranteed. There may be several steps before accessing the reception area from the front entrance and guests should be able to walk up steps in order to access rooms. Highland hotels do not have lifts/elevators. For our hotel options, the rooms tend to be on the first floor and access may involve climbing a flight of stairs.
Please contact accommodation staff for advice about evacuation procedures should you need assistance.
Dietary Requirements
Guest houses and B&Bs only provide breakfast whereas hotels have dinner and breakfast options available. There will always be vegetarian options available but in more rural locations, gluten free and dairy free options may be limited. If you are staying at The Skye Inn, there will be vegetarian, vegan, and gluten-free meal options. It is not possible for guests to prepare their own food in guest houses, B&Bs or hotels.
Assistance Dogs
We are happy to welcome well-behaved, trained assistance dogs on our tours.
If you need to bring an assistance dog on a 1-day tour, please contact us at least 48 hours before your tour so we can make any reasonable adjustments required.
If you are booking a multi-day tour, please inform us at the time of booking.
If you have already booked, and the tour is now full, we will do our best to accommodate your assistance dog. However, this will depend on the dog’s size and cannot be guaranteed. If your dog is small enough to sit at your feet, we may be able to accommodate it.
If your chosen tour still has multiple spaces available, we will reserve one additional space for your assistance dog free of charge if required.
Please note: Dogs are not permitted to lie in the bus aisles under any circumstances, as this would block emergency exit routes.