Frequently Asked Questions

Here you can find answers to the most frequently asked questions. If you don't find an answer to your question don't hesitate to contact us!

Where do your tours depart from?

Please refer to our departure info page to check pick up and drop off locations.

Do you organise accommodation for the night before and after the tour?

We don't, however we are happy to recommend accommodation near our departure point, so just drop us an email and we will send you a list -

What type of accommodation do you use?

Accommodation is based in local bed & breakfasts, guest houses and, for selected tours, hotels. We give you the choice so you can choose what best suits your budget. Whatever you decide you are guaranteed a comfortable room with an en-suite bathroom and a warm Highland welcome. Find more information on accommodation here.

What about meals?

We’ll be stopping at some excellent and varied restaurants en route with traditional and contemporary options to suit every palate. We’ll never tell you where you have to eat. Instead, your guide will be on hand to give you the locals’ tips on the best hidden gems and then the choice is yours.

How much will entry fees cost?

We keep extra costs to a minimum and entry fees are always optional. You could expect to spend £10 - £20 a day if you visited all the attractions we stopped at.

Can I be picked up or dropped off somewhere other than the designated drop off point?

To make the most of our day we only pick up and return to the departure location indicated on our departure info page. If you have any concerns about how to reach us for your check in, please don’t hesitate to get in contact.

Are there any age restrictions?

Children must be 5 years old or older to join a Highland Explorer tour. Anyone under 17 must be accompanied by an adult. There are no maximum age restriction.

How much time do we spend off the bus each day?

As much time as possible. We want to help you experience our beautiful country and the best way to do that is off the bus. We keep travel times to a minimum so that we can maximize the time we spend exploring castles and monuments, explaining our legends and history, and soaking up the beautiful Scottish scenery.

Are there any luggage restrictions on tour?

We recommend one reasonable sized suitcase or piece of baggage and one small carry on bag per person, up to a maximum weight of 15kg. Maximum size is 67cm x45cm.

You may find it useful to bring a small bag in which to keep your purse, a bottle of water and anything you might need during the day. You can bring this bag onboard the bus with you and store it in the overhead luggage rack.

Passengers are required to carry their own luggage while travelling with us. 

Can you store my luggage while I am on tour?

We are currently unable to store your luggage wheil you are on tour, however, we're partnering with Unbaggaged, an exclusive luggage concierge in Edinburgh that not only stores your luggage securely but also offers on-demand pick-up and drop-off services. 

Here's how it works:
1. Book: Visit and book your concierge service online in just a few seconds. Save 10% by entering our code 'HIGHLAND10' at checkout.

2. Pick-up: Your luggage is picked up by one of Unbaggaged's drivers.

3. Passenger shuttle (optional): Be taken someplace from the luggage pick-up point.

4. Storage: Unbaggaged stores your bags at one of their secure storage points.

5. Return: Your luggage is returned to you where and when you need it.

6. Passenger shuttle (optional): Be taken someplace from the return point. 

Contact Unbaggaged: +44 (0)131 2100 382

Should I tip the driver guide?

Tipping is not compulsory. If you'd like to recognise great service then please feel free to do so. 100% of tips are retained by our team, not the company.

What will the weather be like?

Predictably unpredictable. The Highlands wouldn’t be so green, and the lochs so beautiful, if it didn’t rain from time to time. Scotland has a worse reputation than it deserves in terms of weather but come prepared for a bit of everything. Wet weather gear, sunblock, t-shirts and jumpers are all recommended.

Do you offer discounts or concession prices?

We offer a variety of discounts. You can head to our special offers page for more details.

Are your tours accessible?

Please read our accessibility statement for details.